No need to roll out company-wide from day one. The mechanics are simple: a pilot deployment of NUMU CX on part of your team — and in 30 days you get a comprehensive diagnostic of what is really happening: an expert score for every employee, insights and an action plan.
An expert assessment at the end of the audit: each employee's effectiveness, where customers are lost, deviations from standards and priorities — with a ready-to-run action plan.
Start your auditWe deliver and set up the hardware, build checklists around your standards, and onboard the team. First recordings land on installation day.
The system listens to and scores every dialogue. You watch a live dashboard while scores and insights accumulate for every employee.
We meet over a comprehensive report: what is happening, how each person performs, where customers are lost — and what to do. The scaling decision is made on facts.
45+ pages: analytics, customer emotions, market benchmarks and a ready-made plan. PDF + an in-person debrief with our expert.
Everything the AI finds worth keeping in your team's dialogues over 30 days, we package into a knowledge base. It's not an appendix to the report — it's your company's ready-made playbook: teams use it to onboard new hires and coach laggards for years after the audit.
We get acquainted and walk through your situation and goals. We answer questions and show the platform — no strings attached.
We agree on which locations and employees join the diagnostic, your checklists, and the audit's success criteria.
We deliver the hardware, set it up and go live. In 30 days, we meet over the finished report.
We run the platform on part of your team: week one is setup and calibration on your standards, then three weeks of live monitoring. The audit ends with a 45+ page report, benchmarks and a 90-day action plan.
A kickoff call, access provisioning and hardware handout in week one — a few hours in total. After that the system works in the background; nobody fills in forms or changes their routine.
No. The audit is a self-contained project with its own deliverable — the report and plan are yours to keep either way. In practice most audits do convert, because the findings are hard to un-see.
Your quality standards or checklists (or we start from our industry template), a list of participating locations or agents, and a named owner on your side for the weekly sync.
As a fixed-scope project that depends on team size and channels. Ask for a quote with the demo — and if you proceed to a platform contract afterwards, the audit fee is credited.
Write to us — we'll send the pilot scope and terms, and reply within one business day.