Electronics, telecom, jewelry, optics, furniture: NUMU CX hears every conversation between your experts and shoppers, sees the floor funnel and turns it into sales growth at every location.
Covers under 2% of visits and scores a staged performance rather than a real shift.
Experts rate their own conversations up to three times higher than the real quality.
A drop in conversion only shows up in the P&L a month later, when the season is already lost.
Audio badges record every conversation: speaker-separated transcripts, scoring against your chain checklist, PII masking out of the box.
Heat maps, queues and the walked in → approached → purchased funnel — see exactly where the floor loses shoppers.
Personal growth areas and best-practice conversations from your own chain. Managers coach with facts, not impressions.
Search across every conversation in the chain plus demand trends: what shoppers are asking for this week — ahead of any buying report.
100% of e-commerce and support calls scored on the same system as your sales floors.
Availability, display and pricing of your own brands across owned and partner retail — monitored automatically.
“We used to learn about problems from a mystery-shopping report once a month. Now I see every shift — and that is millions of dollars in revenue”
Yes, and the mechanics enforce it: in-store notices, badge indicators and configurable consent rules per jurisdiction. Personal data is masked before anything is written to the database, so a shopper's name or card details never reach storage.
Rollouts survive on framing: scores are coaching data, visible to the expert and their manager, not a public leaderboard. Experts see their own conversion versus the team and reference examples from top colleagues — in practice that is what turns resistance into adoption.
Yes. Floor analytics tie footfall, approach rate and conversation outcomes together, so you can see whether a store's problem is traffic, approach discipline or the quality of the pitch itself.
Hardware is a badge and an app, not a construction project. A typical sequence is a 30-day audit on a pilot cluster, then waves by region — the checklist and dictionaries are already calibrated by the time wave two starts.
30-Day Service Audit: we launch on a subset of locations, tune checklists to your standards — and come back with a comprehensive report and insights. How the audit works →