Retail chains, contact centers, brands and hotels: how companies stopped managing customer experience blind. We publish names only with the client's written permission — and at the demo we'll arrange a reference call with a current client in your industry.
“We used to learn about problems at a location from a monthly mystery-shopping report. Now I see every shift. In one quarter, chain conversion grew 4.8 points — that's millions of dollars in revenue”
“Our QA team stopped listening to a random 2% of calls. Now we see 100% of interactions, know exactly why customers reach out, and coach agents on their own calls”
“Field Inside replaced four tools and the daily Excel digests. Shelf, prices and promo across three markets on one screen — and merchandiser tasks assign themselves”
“Front desk and restaurants mean thousands of short dialogues a day. Now every one of them trains the team: we see a complaint before it becomes a review on the maps”
“Brands stopped arguing with our reports: every visit is verified by geo, badge and photo, every pitch is recorded. We win tenders on transparency”
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