NUMU CX embeds AI analytics right into the daily work of your teams — on the sales floor, in the contact center and in the field. Not a toolkit and not an "18-month project" — measurable results from the first weeks.

Request a demo Explore the NUMU CX platform

of retailers plan to increase investment in AI-powered customer experience analytics

PwC Future of CX

Electronics chain · 340 locations

Service quality

+14 pts

Watch the story

of customers say companies fall short of their service expectations

PwC Future of CX

Fintech · contact center

Handle time (AHT)

−18%

Watch the story

of customers switch to a competitor after a single bad service experience

PwC Future of CX

Platform NUMU CX

One platform.
Every conversation in your business.

Every product runs on a shared core: one speech-recognition engine, PII masking, checklists and analytics. Roll out one product — the next connects in days, and the data lives in a single environment.

01 · CAPTURE

Capture channels

Audio badges, cameras, contact-center telephony, chats and the field-team mobile app.

02 · CORE

AI processing

Speech recognition built for noisy environments, PII masked before anything hits the database, scoring against your checklists.

03 · ANALYTICS

Dashboards & search

Unified dashboards, NUMU Search across every conversation, a live pulse of topics and trends, real-time alerts.

04 · ACTION

Coaching & API

Employee development plans, benchmark examples, BI exports and APIs into your systems.

Product tour · real screens

One morning with the platform —
in 60 seconds

These are not renders — they are live screens from the NUMU CX workspace. What a leader opens every morning instead of a stack of spreadsheets.

app.cx.numuhq.com/dashboard

NUMU CX dashboard: AI morning brief, network KPIs and location rankings

AI morning brief — what happened overnight and where to start the day

Service quality 89% vs. the 85% standard — item by item

Location and team rankings — instantly see who is climbing and who is slipping

The screens are clickable — step through the tour. See the full workspace on your own data in a live demo: request access →

Security is shared across the whole platform.

GDPR-ready, PII masked before it reaches storage, encryption, role-based access, cloud or on-premise. More on anonymization →

Products

Five products.
Every customer touchpoint.

FRONTLINE FLAGSHIP

AI monitoring for retail chains

Audio badges and cameras turn every in-store conversation into transcripts, quality scores and coaching — no mystery shoppers, no self-reporting.

Speaker-split transcripts with PII masking

Sales-floor video analytics: heat maps, queues, funnel

NUMU Search and Retail Pulse across the whole network

Learn more

Contact-center analytics

100% of calls and chats scored automatically — instead of a 1–2% listening sample. The full picture of quality, compliance and contact drivers.

Every contact scored for checklist and compliance

Speech analytics: interruptions, silence, sentiment

Contact topics and agent coaching

Learn more

FIELD

Field workforce analytics

Promoters, merchandisers and sales reps under objective monitoring: presence, traffic, approaches and pitch quality.

Presence: geo + badge + AI photo verification

Traffic measurement and the approach funnel

Planned vs. actual routes and Brand HQ reporting

Learn more

FIELD INSIDE NEW

Distribution platform for retail

One automated distribution loop: on-shelf availability, pricing, promo and surveys across every chain and country — in real time.

OOS, price and promo tracking plus surveys in one loop

Expert mobile app: tasks, photos, offline mode

RRP monitoring and deviation alerts

Learn more

PHARMA NEW

Field force intelligence for pharma

Every medical rep visit scored against your own visit model — instead of the one visit in twenty that a manager gets to observe.

Visit-model scoring: pre-call through close, on your checklist

Share of message per brand and specialty across the cycle

Adverse-event and off-label detection, CRM filled from the real conversation

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Solutions

Built for your industry
and for your goal.

GOAL 01

Service quality

Hear every conversation and grow every expert on objective data.

Frontline →

GOAL 02

Distribution & shelf

OOS, pricing and promo automatically monitored across every chain.

Field Inside →

GOAL 03

Contact-center efficiency

AHT, FCR, compliance and contact drivers — across 100% of contacts.

QA →

GOAL 04

Field teams

Verified presence, routes and brand reporting.

Field →

By industry

Retail chains

Electronics, telecom, jewelry, optics, furniture: conversation quality, floor conversion, expert coaching.

Frontline →

Brand HQ & promoters

Brand promo teams inside third-party retail: presence, traffic, approaches, on-script pitches.

Field + Field Inside →

Contact centers

Sales, support, collections: 100% of contacts scored, compliance and contact drivers.

QA →

Hospitality

Hotels and restaurants: front desk, hosts and waitstaff — service standards, upsell, and resolving complaints before they become map reviews.

Frontline + QA

Car dealerships

Showroom and service lane: greeting, presentation, test drive, add-ons and F&I — where a manager loses a six-figure deal.

Frontline

Pharmacies & clinics

Pharmacy counseling and clinic front desks: recommendation compliance, basket-building, appointment booking.

Frontline + QA

Banks & insurance

Branches and sales lines: mandatory disclosures, mis-selling prevention, quality of product advice.

Frontline + QA

FMCG & manufacturers

Brand distribution across chains: on-shelf availability, RRP compliance, trade-promo execution by market.

Field Inside →

Pharmaceutical companies

Medical reps, pharmacy reps and KAMs: visit-model scoring, share of message across the cycle, adverse-event and compliance alerts.

Pharma →

Your industry

If your people talk to customers, the platform adapts to your checklists and processes.

Talk to our team →

Customer stories

Real results.
No asterisks, no fine print.

Companies on NUMU CX are not piloting AI — they are scaling it: across industries, channels and millions of conversations.

lower quality-monitoring costs — replacing mystery shoppers and manual listening

network-wide service quality within the first year on the platform

employee eNPS growth — from regular engagement surveys

Retail · 340 locations

+4.8 pp

conversion uplift in the first quarter

"We used to learn about problems from a monthly mystery-shopping report. Now I see every shift — and that is millions in revenue."

Managing Director, national electronics chain

under NDA

Contact center · 1,200 agents

−18%

AHT, with CSAT up 9 points

"Our QA team no longer samples a random 2% of calls. We see 100% of contacts and know exactly why customers call."

COO, fintech company

under NDA

FMCG · 3 countries · 1,900 locations

−35%

OOS hours on the shelf in six months

"Field Inside replaced four tools and the daily spreadsheet digests. Shelf, pricing and promo across three markets — on one screen."

Trade Marketing Lead, FMCG brand

under NDA

Why there are no logos or names here

For our clients, service monitoring is a competitive edge — and they do not let us talk about it publicly. We work under NDA: names and numbers are published only with written permission. What we can do is arrange a reference call with a current client in your industry — with their personal consent.

Request a reference call

All customer stories

The metric tree

Why the QA score
correlates with NPS and P&L.

We do not measure quality for its own sake. Every checklist item is a link in a chain that ends in revenue — and the chain has two branches: customer and team.

Customer branch

Conversation standardsYour checklist: greeting → needs → price and promo → a clear close.

Service qualityStandards executed in 100% of conversations — not a 2% sample. Network-wide today: 89%.

Customer experienceLess negativity, fewer "let me think about it" exits: CSAT and NPS climb — tracked in regular surveys.

Money in the P&LApproach conversion up by percentage points, average ticket, LTV — visible per location.

Team branch

Objective scoring100% of conversations, identical criteria. The "my word against yours" debate is over.

Trust & coachingAppeals resolved in minutes via timecodes; coaching on your own examples, not a generic playbook.

eNPS climbs+12 pts in customer cases: for the first time, the rules of the game and the path to a bonus are clear.

Consistent qualityLower attrition — experience stays on the team, and the service bar does not slip.

Both branches are measurable in the platform: the audit sets the baseline, a control group proves the coaching effect, and the dashboard ties standards to conversion at every location.

The impact math