Front desk, hosts, waiting staff and phone bookings — thousands of short conversations a day decide your rating. NUMU CX catches a complaint while the conversation is happening, not in a review a day later.
You learn about a guest's problem from a Google review, when apologising is already too late and very public.
Greeting, upsell and complaint-handling scripts live in the manual rather than in real shifts.
Missed and mishandled booking calls go unheard by hotels and restaurants alike.
Badges worn on shift: greeting, resolving the guest's request, farewell — against chain standards, with every interaction scored.
Negative sentiment in a conversation alerts the shift manager immediately. The guest leaves happy and the review is never written.
Room upgrades, spa, dessert and the wine list: you see who actually offers and who just takes the order.
Every call to the reservations team is scored: conversion to booking, lost calls, script adherence.
Best-practice conversations from your own team, personal plans and rankings — service improves shift after shift.
One quality bar in every location: franchised and owned properties in a single dashboard.
“The front desk and the restaurants are thousands of short conversations a day. Now every one of them teaches the team: we see the complaint before it becomes a review”
Wherever your standard lives: reception badges, host stands, room-service and booking lines. Noise profiles are tuned per zone, and consent handling is configured to local law before anything goes live.
That is the core promise: an unresolved complaint, a promised-but-not-delivered follow-up or a service standard miss is flagged the same day — while the guest is still in the building and the recovery window is open.
Yes. Each property or brand runs its own checklist and dictionaries under one account, and the network dashboard still compares like with like — greeting quality, upsell rate, resolution rate — across properties.
Yes. Upgrade offers, late-checkout and F&B upsells are scored as checklist items, so you see which teams offer consistently and what happens to revenue per stay when they do.
30-Day Service Audit: we launch on a subset of locations, tune checklists to your standards — and come back with a comprehensive report and insights. How the audit works →