Branches, sales lines and collections: NUMU CX monitors mandatory disclosures and prohibited wording across 100% of interactions — and lifts consultation quality at the same time.
One wrong phrase about “guaranteed returns” brings a regulator's enforcement notice and a wave of complaints.
The monitoring team listens to a fraction of a percent of conversations; everything else is taken on trust.
What advisers say across hundreds of offices is known to no one — not sales, not compliance.
Mandatory disclosures, AML/CFT wording, the ban on promising returns — monitored automatically in every call and chat.
Badges worn by advisers: product consultations scored on the same system as the contact center.
A prohibited phrase notifies the manager and compliance within minutes, with the recording and transcript attached.
Monitoring of collections conduct: tone, undue pressure, mandatory notifications — on every single call.
Needs discovery, explaining terms in plain language, agreeing the next step — scored and coached.
Every playback and action in the system is logged. A ready-made evidence base for regulators and disputes.
“Compliance stopped being a lottery of sample-based listening. We see every interaction — and we sleep well before an inspection”
Yes — that is the anchor use case. Required disclosures, risk warnings and cooling-off wording are checked on 100% of recorded conversations, with a quote and timecode for every miss, instead of a sampled audit after the complaint arrives.
The model flags the patterns regulators look for: guarantees where none exist, unsuitable product pushes, pressure phrasing and skipped affordability questions. Flags route to compliance the same day with the transcript attached.
Yes — on-premise or private cloud, AES-256, role-based access with an audit log, configurable retention and a locally deployed LLM where policy requires that nothing crosses the boundary.
Yes. Branch badges and call-center telephony feed the same checklists, so a mortgage conversation is held to one standard whether it happens at a desk or on a line.
30-Day Service Audit: we launch on a subset of locations, tune checklists to your standards — and come back with a comprehensive report and insights. How the audit works →