NUMU CX
Contact center quality management
Every call. Every chat. Every agent —
transcribed, scored, and analyzed by AI.
Calls and chats — scored on one platform
AI reviews every conversation against your standard
Sentiment, SLA, and critical compliance — in real time
AI agent coaching — growth areas and projected impact
Private and on-prem — data never leaves your network
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Omnichannel quality management

Quality on every channel —
calls and chats, scored by AI.

On-prem Private Real-time
All channels in one view
Calls, email, web chat, Telegram, WhatsApp, and internal chats — a single stream
AI scores every conversation
Automatically, against your quality checklist
Sentiment and emotion — live
Catch rising negativity before it turns into an escalation
SLA and first-response time
Never miss the 2:00 threshold on chats
AI agent coaching
Growth areas per conversation and projected impact
Private and on-prem
Data stays inside your perimeter
NUMU CX
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Contact center quality management
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